Australia Shipping 

STANDARD (2-10 business days)	FREE over $150│$10 under $150
EXPRESS (1-3 business days)	FREE over $200│$15 under $200

Please allow 2-3 business days for orders to be processed and shipped. 

• Orders placed on weekends or public holidays will be processed on the next business day.

 

• Once dispatched, you will receive a tracking number via the email provided at checkout.

Standard Shipping (Parcel Post): Delivery takes 2-10 business days, depending on your location within Australia.

Express Shipping: For customers within NSW/ACT or Australia Post’s Express Post Network (most metropolitan areas), next-business-day delivery applies. For regional areas outside this network, delivery takes 2-4 business days. To check if you qualify for next-day delivery, click HERE.

We’re currently not accepting international orders, but we hope to offer this option soon.

Please note: Shipping times do not include dispatch times. During high-volume periods or sales, dispatch times may vary.

Returns & Exchange

Due to our products, used candles cannot be exchanged or refunded. Additionally, we do not offer refunds for change of mind purchases.

However, if your order arrives damaged, we are happy to offer a replacement or refund. Please contact us at hello@toastedsundays.com within 48 hours of receiving your order, including proof of the damage.

If you are unsatisfied with your purchase, we accept returns on full-priced items. Refunds will be processed to the original payment method used at checkout. Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If you have not received your refund within 15 business days of approval, please reach out to us at hello@toastedsundays.com.

We strive to accommodate all return requests; however, please ensure your return complies with our policy.

Our Policy 

1. Returns must be initiated within 14 days from the purchase date, as indicated on your order. Any returns received beyond this period will be sent back to you.

2. Items must be returned in their original condition, candles must be unburnt, unused, and in their original packaging, free from stains or marks.

3. Returns or exchanges are not accepted for items purchased with a credit note, sale items, or gift cards.

4. The customer is responsible for return shipping costs. Toasted Sundays is not liable for lost return parcels that do not have a tracking number.

5. If a return does not meet our policy criteria, it will be sent back to you, and additional shipping costs may apply.

How to Start a Return

1. Orders must be returned within 14 days from the purchase date. 

 

2. Email hello@toastedsundays.com with the details of the items you wish to return. Please use the subject line: "RETURN( Your Order Number)" for faster processing. 

 

3. Returns may take 2-5 days to reach us. Once received, we will process your return within 3-5 business days. Upon inspection and approval, we will issue store credit for the returned item(s).

Important Note: Customers are responsible for paying shipping fees on new orders